by jonathan75
New Member

jonathan from Italy unblock iphone6

Hello everyone! My aunt has given to my mother an iphone 6, I tried to put in her italian sim, but i now realise phone is blocked....duh... My Aunt has a company in the uk, so i am guessing these phones are linked to this business, and therefore they are company contracts.  i checked online, but i could not really realise what to do...any help?....please.

4 REPLIES 4
by Grand Master
Grand Master

Re: jonathan from Italy UNLOCK iphone6

@jonathan75:

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Grand Master
Grand Master

Re: jonathan from Italy unblock iphone6

@jonathan75  If these were company phones that were on a business tariff then only the business account holder of the contract can request this to be unlocked you cannot do this yourself even via calling customer services as a secondhand customer.   You need to ask the business account holder to request it to be unlocked for you. 

by Grand Master
Grand Master

Re: jonathan from Italy unblock iphone6

Not if these business contracts have been terminated or replaced & the aunt has given them away to family as surplus to her co's requirements.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: jonathan from Italy unblock iphone6

Hi @jonathan75 and welcome to the community.

 

If the handset was on a corporate account then your aunty would need to request the unlock.

 

If there were a small business account, you can follow the 2nd hand process.

 

Many thanks,

 

Lee

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