15-05-2019 01:15 PM - last edited on 15-05-2019 01:45 PM by DanielPA
iphone xs max
I am Rajgopal from India bought this iphone online and the phone is locked to EE UK. Please help me unlock my phone.
[mod edit: please do not post personal information such as IMEI numbers on the public board. Thanks!]
15-05-2019 01:21 PM
@rshetty You need to call customer services and pay the unlock fee of £8.99 and you need to pay via a UK credit/debt card.
Just to add if the device isn’t over 6 months old starting from when it was purchased from EE it will not be unlocked until it is.
If the device will not be unlocked your issue is with the seller not EE.
15-05-2019 01:25 PM - edited 15-05-2019 01:27 PM
For second hand phones you need to phone EE to get it unlocked and pay £8.99 by UK bank card If, as I suspect, it is less than 6 months old they will refuse to unlock it.
15-05-2019 03:24 PM
Hi @rshetty 🙂
Welcome to the community.
Did you purchase the phone from a private seller or EE directly?