by rshetty
New Member

iphone unlock

iphone xs max

IMEI: xxxxxxxxxxxxxxx

 

 

hi

     I am Rajgopal from India bought this iphone online and the phone is locked to EE UK.  Please help me unlock my phone.

 

Thanking you

Rajgopal

 

[mod edit: please do not post personal information such as IMEI numbers on the public board. Thanks!]

3 REPLIES 3
by Grand Master
Grand Master

Re: iphone unlock

@rshetty   You need to call customer services and pay the unlock fee of £8.99 and you need to pay via a UK credit/debt card.  

 

Just to add if the device isn’t over 6 months old starting from when it was purchased from EE it will not be unlocked until it is.  

 

If the device will not be unlocked your issue is with the seller not EE.  

Highlighted
by Grand Master
Grand Master

Re: iphone unlock

For second hand phones you need to phone EE to get it unlocked and pay £8.99 by UK bank card  If, as I suspect, it is less than 6 months old they will refuse to unlock it. 

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by
EE Community Support Team

Re: iphone unlock

Hi @rshetty 🙂

 

Welcome to the community.

 

Did you purchase the phone from a private seller or EE directly?

 

Find more information about unlocking a phone or tablet >

 

Chris

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