by pantazica
Explorer

iphone 11 locked

i order a iphone 11 max pro , i received , but its locked , can u help me with that?

4 REPLIES 4
by
EE Community Support Team

Re: iphone 11 locked

Hi there @pantazica

 

Welcome to the community 🙂

 

All devices sold from EE are locked for the first 6 months, after this you can request a chargeable unlock which is £8.99. 

 

Once the device reaches 18 months old, if purchased direct from us it will be automatically be unlocked free of charge.

 

Leanne 🙂

by pantazica
Explorer

Re: iphone 11 locked

then we have a problem , i think i will cancel the contract , cuz my wife she wants to use another sim card , and sim card from EE its for me to use in another phone

by
EE Community Support Team

Re: iphone 11 locked

Hi there @pantazica

 

I am sorry to hear this.

 

We would be happy to help you get the device unlocked after the 6 months.

 

Leanne.

by Grand Master
Grand Master

Re: iphone 11 locked

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

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