24-01-2019 09:21 PM
i believe my iphone is due to end of the contract, how do i go by getting it to unlock? on the website it has mention that if the iphone in use for 18 months on contract it can be unlock and also says it would unlock after the contract is ended. which is the true?
24-01-2019 09:56 PM - edited 24-01-2019 10:04 PM
@d5mao: Both in a way. Any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.
Did you buy it directly from EE? If so it should be already unlocked but if it isn't you can get EE to unlock it.
24-01-2019 10:03 PM
Thanks! You're welcome :)! Glad I could be of assistance.
24-01-2019 10:09 PM
No, you have to request it specifically.
To unlock a phone not bought direct from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
24-01-2019 10:13 PM
Not if you didn't buy it from EE. The free unlock is only for users who got their devices directly from EE.