by Azyz
Explorer

iPhone unlock

I want to unlock my EE iPhone, ive tried using this https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to... but everytime i click on 'log in to My EE' i get asked to put my EE number but i dont have one, and i am from Morocco.

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: iPhone unlock

Hi @Azyz 

Please CLICK HERE to review the current unlocking process.

 

Follow the second hand unlock procesd


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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by
EE Community Support Team

Re: iPhone unlock

Morning @Azyz

 

Thanks for coming to the community.

 

Where did you purchase the device?

 

If you have purchased or been gifted a second-hand phone or device that's locked to EE you would not be able to use the unlock form.,

 

Follow our How to unlock a second hand device process.

 

Let us know if you have any questions 🙂

 

Leanne.

by Azyz
Explorer

Re: iPhone unlock

Ah It was gifted, i guess my phone will be unlocked automatically after 18 months right?

 

And thanks guys you were really useful.

Highlighted
by
EE Community Support Team

Re: iPhone unlock

Hi @Azyz

 

No problem at all 🙂

 

If the Apple device was purchased directly from EE on or after 1 September 2015, this will be unlocked automatically once the device reaches 18 months old.

 

Leanne 🙂

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