Highlighted
by
Explorer

iPhone s locked by adding different sim

I have an iPhone 6s and I am with O2 my original one got damaged so my insurance company supplied me with a like for like. I have just up graded my phone and wanted to use my iPhone 6s on my husband who has an EE account. After putting the EE Sim into the phone it caused the phone to lock under US T-Mobile. I have rung the insurance company I have rang O2 and I’ve rang EE and no one seems to be able to help me I’ve took the phone to a shop who are also unable to help me. There does seem to be no contact for US T-Mobile other then phone which would result in higher charges. Any ideas on what I can do as I now have an iPhone 6s which I cannot use or even sell.

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: iPhone s locked by adding different sim

@Marksmith2612   A EE sim would not cause the device to lock to a US network. 

Highlighted
by
EE Community Support Team

Re: iPhone s locked by adding different sim

Hi @Marksmith2612,

 

Welcome to the EE Community. 🙂

 

@Chris_B is correct, it sounds like the handset you received was already locked.

 

I would recommend contacting your insurance company for assistance.

 

Thanks

 

James

Highlighted
by
Explorer

Re: iPhone s locked by adding different sim

But when I received the phone it worked with an o2 sim it only went wrong when I put the EE sim in it?

Highlighted
by
EE Community Support Team

Re: iPhone s locked by adding different sim

Hi @Marksmith2612,

 

Using an EE SIM shouldn't change the lock status of an unlocked handset.

 

Your insurance provider should be able to replace the phone with one that isn't locked.

 

Thanks

 

James

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