10-03-2019 08:28 PM
My daughters iphone is disabled and says she has to connect to itunes - she has never sync'd her phone with itunes so this is pointless.. did try this and my itunes is not recognising phone.. what if anything else can should I do?
10-03-2019 09:12 PM
Where did your daughter get her phone and how long has she owned it?
10-03-2019 09:17 PM - edited 10-03-2019 09:34 PM
@lizbinx123 that happens when to many wrong passcode attempts have been tried
According to Apple’s website, “If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.” If this is you, grab your computer and make sure iTunes is downloaded on it.
10-03-2019 09:40 PM
Well phone is now sitting as the picture in your post - however itunes has not seen it and there is no message.. any idea what I can do now?
10-03-2019 10:02 PM
Chris - as previous mail - this has got it on the phone - but laptop does not see phone.. any ideas?
11-03-2019 09:16 AM
Good Morning @lizbinx123.
What model of iPhone is it?
Did you try performing a sift reset of the phone when it was plugged into the laptop?
11-03-2019 09:18 AM