by LiamJC11
Visitor

iPhone Unlock

I have recently upgraded my phone and I have tried to unlock the previous phone, but it will not let me! Please help me with this.

2 REPLIES 2
by Grand Master
Grand Master

Re: iPhone Unlock

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

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by
EE Community Support Team

Re: iPhone Unlock

Hi @LiamJC11.

 

Welcome to the community.

 

I see @XRaySpeX has provided the correct information for getting the device unlocked.

 

After 18 months, an iPhone on EE should automatically be unlocked when in contract.

 

It may be worth checking the lock status of your Apple device.

 

Jon

 

 

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