by Rick_rin
Explorer

iPhone Unlock problem

Hi,everyone,I bought an iPhone 7 Plus in Carphone Warehouse,The seller said that its unlock phone,but it seems lock at first sim I put in (after checking IMEI detail I know that lock at EE) but I want to change to others network

So last week I apply to unlocked my phone and complete the form online,but I got a message said that "We are unable to complete your unlocking request as your account is not correctly registered.” today.

What should I do now?

Pls help me 

Thanks

2 REPLIES 2
by Grand Master
Grand Master

Re: iPhone Unlock problem

You can't use the online form for devices not bought from EE.

 

To unlock a device not bought from EE you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Rick_rin
Explorer

Re: iPhone Unlock problem

OK,ty so much

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.