08-02-2017 02:32 PM
Hi，everyone，I bought an iPhone 7 Plus in Carphone Warehouse，The seller said that its unlock phone，but it seems lock at first sim I put in (after checking IMEI detail I know that lock at EE) but I want to change to others network
So last week I apply to unlocked my phone and complete the form online，but I got a message said that "We are unable to complete your unlocking request as your account is not correctly registered.” today.
What should I do now?
Pls help me
08-02-2017 02:46 PM
You can't use the online form for devices not bought from EE.
To unlock a device not bought from EE you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.