by Nikolay Investigator
Investigator

i want unlock my iphone in blacklist

Hello! I want unlocking my iphone, but he in blacklist. I used the phone for almost a year, then made a full reset and it was blocked and blacklisted. What should I do?

17 REPLIES 17
by Ace Contributor
Ace Contributor

Re: i want unlock my iphone in blacklist

Hello @Nikolay why has the device been blacklisted? Where did you get it from?

 

It is not normally possible to get a device unblacklisted.

by Nikolay Investigator
Investigator

Re: i want unlock my iphone in blacklist

I bought it officially in the store. I live in Ukraine. Everything worked fine before I did a full reset. After that, the phone stopped accepting the Ukrainian SIM card and after checking it turned out that he was on the blacklist.

by Ace Contributor
Ace Contributor

Re: i want unlock my iphone in blacklist

So you are the original owner? Was it an EE store? Is there any outstanding balance on your EE account?

by Nikolay Investigator
Investigator

Re: i want unlock my iphone in blacklist

I bought a new, sealed phone. The fact that he is now blocked on EE, I found out only after he stopped taking my Ukrainian card.

iPhone 6s
355767079283151
Неизвестно
phoneModel: iPhone 6s
serialNumber: FFMRM6RWGRYF
manufactureDate: April 24, 2016
manufactureDate: 1 г. 9 м. 2 н. 3 д.
blacklisted: BLACKLISTED
iCloudLostMode: CLEAN
by Ace Contributor
Ace Contributor

Re: i want unlock my iphone in blacklist

Thank you for confirming. To get more information on why this device has been blacklisted please contact customer service or Live Chat who can access your account:

 

https://ee.co.uk/help/get-in-touch

by Nikolay Investigator
Investigator

Re: i want unlock my iphone in blacklist

And you can not help me?

by Ace Contributor
Ace Contributor

Re: i want unlock my iphone in blacklist

No I am sorry access to accounts is not allowed through here only through customer service or Live Chat.

by Nikolay Investigator
Investigator

Re: i want unlock my iphone in blacklist

I just live in Ukraine and do not speak English. I correspond through an interpreter. And they do not have a chat. What should I do?

by Nikolay Investigator
Investigator

Re: i want unlock my iphone in blacklist

And I do not have an account in EE

by Ace Contributor
Ace Contributor

Re: i want unlock my iphone in blacklist

Which shop did you get it from?

by Nikolay Investigator
Investigator

Re: i want unlock my iphone in blacklist

In the mobile phone store in Odessa

by Ace Contributor
Ace Contributor

Re: i want unlock my iphone in blacklist

You will need to contact EE on +44800 956 6000 options 2, 4 and give them the IMEI number of the device so they can check for more information on why it has been blacklisted.

by
EE Community Support Team

Re: i want unlock my iphone in blacklist

Hi @Nikolay


Welcome to the community.

 

It sounds like the phone you bought was previously an EE contract phone and has possibly been blacklisted after the phone was reported as lost or stolen.


If you're unable to speak to our customer service team, I recommend going back into the store where you purchased the phone from to discuss this and try and locate the original owner.

 

Chris

by Nikolay Investigator
Investigator

Re: i want unlock my iphone in blacklist

In the store they told me that they sold a work phone, and he still worked almost a year.

by
EE Community Support Team

Re: i want unlock my iphone in blacklist

Regardless of that, the phone is blacklisted @Nikolay.

 

The store you bought it from will have to contact the supplier of the phone to find out why it has been blacklisted.

 

Hopefully they can sort this out for you.

 

Chris

by Nikolay Investigator
Investigator

Re: i want unlock my iphone in blacklist

This is unfortunately useless ... On ebay there is an unlocking service. They ask for $ 65. So somehow you can unblock it)

by
EE Community Support Team

Re: i want unlock my iphone in blacklist

It is possible for our customer service team to un-blacklist the phone, @Nikolay.

 

That is why @tm90 asked you to contact them earlier.

 

They will only be able to do this with the original owner of the phone.

 

Chris

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