by val09
Explorer

i want to unlock my phone and the system states my account is closed

I am changing network I have tried to unlock the phone but it states the account is closed / system failure.

 

Can you advise please?

4 REPLIES 4
by Grand Master
Grand Master

Re: i want to unlock my phone and the system states my account is closed

Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different. How did you try to unlock it?

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by
EE Community Support Team

Re: i want to unlock my phone and the system states my account is closed

Hi there @val09

 

Thanks for posting on the community.

 

Are you with us on a pay monthly account?

 

Is your account showing as closed in your My EE account?

 

Leanne 🙂

by val09
Explorer

Re: i want to unlock my phone and the system states my account is closed

I already had the phone I just changed the network!

Sent from my iPhone
by
EE Community Support Team

Re: i want to unlock my phone and the system states my account is closed

Hi @val09

 

Are you no longer an EE customer?

 

What phone is it you would like unlocked?

 

Leanne.

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