06-09-2018 03:25 PM
Second hand Samsung J3 was gifted to me but now i caant use it because it is locked to EE network and i live in Nigeria. I need help
06-09-2018 04:40 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
06-09-2018 04:51 PM - edited 06-09-2018 04:52 PM
Yes, if it is a UK-issued one.
06-09-2018 04:57 PM
No, not Paypal nor an overseas bank card. As I told you it must be a UK bank card. EE is a UK co. intended to be used by UK residents.
06-09-2018 05:02 PM
Thanks! You're welcome :)! Glad I could be of assistance.