by kay94
New Member

how do you speak to EE staff with no phone number, I need to unlock my phone.

I have recently purchased a new sim card and had my number transferred over I know have no service or phone number. The phone was supposed to be unlocked but is locked to Orange/ EE. I have no number to phone them directly. I am also unsure of where the phone orginally came from was brought brand new but from a person. Any assistance would be great. Can only use WIFI on my phone which is making it difficult when travelling. 

2 REPLIES 2
by Grand Master
Grand Master

Re: how do you speak to EE staff with no phone number, I need to unlock my phone

@kay94  Is the device 2nd hand ? Where did you get it from ? 

What device is it? 

 

If you have purchased someone’s upgrade EE will not unlock it until 6 months have passed since it was originally purchased from EE

 

EE will only unlock a contract device after 6 months so it this device was a contract device it will not be unlocked till after 6 months.   

 

If the device was originally a PAYG device it will be unlocked before 6 months. 

by Grand Master
Grand Master

Re: how do you speak to EE staff with no phone number, I need to unlock my phone

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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