by sophie2004 Investigator
Investigator

how do i sign up into my ee using my old number

I have just recently got a new phone and i want to use my old number, so i got PAC code and filled in the form. i then got an email saying it should take 24 hours to complete it has now been 4 days and nothing has happened. how do i know when my old number is usable on my new phone?

15 REPLIES 15
by Grand Master
Grand Master

Re: how do i sign up into my ee using my old number

@sophie2004  That will not work, you can not move a number like that.   You need to move it to another network on payg and then move it back to EE. 

by sophie2004 Investigator
Investigator

Re: how do i sign up into my ee using my old number

how do i move it to another network?

by
EE Community Support Team

Re: how do i sign up into my ee using my old number

Hi @sophie2004,

 

Welcome to the EE Community.

 

Are you trying to move your number from one EE SIM card to another, or are you joining EE from another network?

 

Thanks

 

James

by sophie2004 Investigator
Investigator

Re: how do i sign up into my ee using my old number

i am joining from another network

by
EE Community Support Team

Re: how do i sign up into my ee using my old number

Hi @sophie2004,

 

When did you provide your PAC code?

 

It normally transfers the next working day and may have been delayed by the bank holiday.

 

Thanks

 

James

by sophie2004 Investigator
Investigator

Re: how do i sign up into my ee using my old number

i provided the pac code and filled in the form on Thursday

by
EE Community Support Team

Re: how do i sign up into my ee using my old number

Hi @sophie2004,

 

If your number transfer request was completed after 5pm on Thursday your number transfer should happen today.

 

If it was before 5pm, it should have completed on Friday.

 

If it's not completed by the end of the day, please get in touch so we can help.

 

Thanks

 

James

by sophie2004 Investigator
Investigator

Re: how do i sign up into my ee using my old number

i filled in the form at 17:20 on Thursday so will wait until tomorrow if nothing happens i will get in touch again.

 

thanks,

 

Sophie

 

by
EE Community Support Team

Re: how do i sign up into my ee using my old number

Thanks for choosing EE @sophie2004

 

Please let us know if you have any other queries.

 

James

 

by sophie2004 Investigator
Investigator

Re: how do i sign up into my ee using my old number

if the number does transfer today how will i know, what will happen?

by
EE Community Support Team

Re: how do i sign up into my ee using my old number

If it transfers today @sophie2004 you should get a little EE signal on your phone, meaning you can use your services.

 

I'd advise every couple of hours, if you have the time and patience to switch the phone off and on again, sometimes that can help speed things up.

 

@James_B has gone home for the night, so that's why I have jumped in and tried to help.

 

Hope you post in community on a regular basis, as we are a friendly bunch here 🙂

 

Richard

 

🙂

by sophie2004 Investigator
Investigator

Re: how do i sign up into my ee using my old number

is this the same if i have already been using the new number?

by
EE Community Support Team

Re: how do i sign up into my ee using my old number

@sophie2004 Yes it should be 🙂

by sophie2004 Investigator
Investigator

Re: how do i sign up into my ee using my old number

So James said if nothing happened by the end of yesterday to get in touch again and now it is the next evening and nthing has happened what do i do?

by
EE Community Support Team

Re: how do i sign up into my ee using my old number

Good evening @sophie2004

 

Thank you for taking the time to post, I'm sad to read that it's not sorted out for you.

 

Please call our customer services team and they can look at this for you.

 

Please do keep us updated.

 

Thank you 

 

🙂

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