by matt24
Explorer

how do i find my network code to unlock my Samsung s8

i have an o2 sim card now. however, Samsung have said that EE have a network code to unlock the phone and use on other networks. as i have no phone to call, how else do i get this code? 

4 REPLIES 4
by Grand Master
Grand Master

Re: how do i find my network code to unlock my Samsung s8

@matt24 : Where did you get this device? Did you buy it yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by matt24
Explorer

Re: how do i find my network code to unlock my Samsung s8

it is an old device my partner had on contract before her renewal. as she has renewed her contract with a new device, this Is now a free device to use I would assume?
by
EE Community Support Team

Re: how do i find my network code to unlock my Samsung s8

Hi there @matt24

 

Welcome to the community 🙂

 

There are two ways to request the unlock code for the Samsung, as the contract for the device is now complete, the request will be free of charge, if your wife requests this on her account.

 

1. Using the online unlock request form >

 

2. Give Customer Care a call >

 

Thanks 🙂

 

Leanne.

by Grand Master
Grand Master

Re: how do i find my network code to unlock my Samsung s8

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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