by Juliocezar07
Explorer

how can I unlock my iphone 5 from grã bretanha to work in brasil?

Hello!  I´m from brasil and I have a iphone 5 from grã bretanha! I was using this iphone 5 here in brazil, but unfortunately I formatted my iphone, and now my network and system is not being accepted on the network from here in brazil! 

 what I need to do?  Can you help-me please?

3 REPLIES 3
by Grand Master
Grand Master

Re: how can I unlock my iphone 5 from grã bretanha to work in brasil?

@Juliocezar07: Where did you get this phone? Did you buy it new direct from EE or did you get it 2nd-hand?

 

To unlock a 2nd-hand phone you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Juliocezar07
Explorer

Re: how can I unlock my iphone 5 from grã bretanha to work in brasil?

Hello! I get my phone in the 2nd-hand.but what is the number of customer services that i need to call from Brazil to grã bretanha and sove this problem??

thanks for all that you are helping-me!
by Grand Master
Grand Master

Re: how can I unlock my iphone 5 from grã bretanha to work in brasil?

It's in my sig. but I'll repeat it here:

To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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