09-01-2017 10:52 AM
Hello! I´m from brasil and I have a iphone 5 from grã bretanha! I was using this iphone 5 here in brazil, but unfortunately I formatted my iphone, and now my network and system is not being accepted on the network from here in brazil!
what I need to do? Can you help-me please?
09-01-2017 12:12 PM
@Juliocezar07: Where did you get this phone? Did you buy it new direct from EE or did you get it 2nd-hand?
To unlock a 2nd-hand phone you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
09-01-2017 11:50 PM
09-01-2017 11:52 PM
It's in my sig. but I'll repeat it here:
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.