by mydopico
Explorer

did no receive unlocking code

Hi, I requested to unlock my device (EE Samsumg Galaxy S7) around the beginning of August and still waiting, although they sent me an email that it will take up to ten days. I am not a customer of EE since the 13th August but they told me that they will send me the instruccions by email. I am living abroad and because I am not a customer anymore is not easy to contact EE. I tried to call to the number 08009566000, but the call did not go through.

So I would like to know when I can get the unloking code and the instruccions to unlock my phone, and the best way to contact EE.

Thanks

 

3 REPLIES 3
by
EE Community Support Team

Re: did no receive unlocking code

Hi @mydopico,

 

Welcome to the EE Community.

 

Have you checked your spam/junk email folder?

 

If it's not there, let me know and I'll see what I can do to help.

 

Thanks Smiley Happy

 

James

by mydopico
Explorer

Re: did no receive unlocking code

Hi
Yes, I checked the spam folder and I didn't get the email there.
Yolands

Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: did no receive unlocking code

Hi @mydopico,

 

I've sent you a private message.

 

Thanks

 

James

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