30-12-2017 11:32 AM
@singrid12: Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
Você comprou este dispositivo você mesmo, diretamente da EE ou é de segunda mão? O processo e
os custos são diferentes.
30-12-2017 11:56 AM
sim comprei na loja da aple aqui no brasil depois q resetei nao consegui mais usar o chip aqui do brasil
30-12-2017 12:12 PM
yes I bought it in the store of aple here in Brazil after I reseated I could not use the
chip here in Brazil anymore
Eh? Apple don't sell locked EE phones in Brazil, nor does EE. So it must be 2nd-hand?
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.