by court666
Visitor

changing sim

hi how do i unlock my phone from ee to another network without visiting a shop and without paying 

 

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: changing sim

Hello @court666 if you got the device yourself you can unlock it for free online (must be at least 6months old if a pay monthly device):

 

https://myaccount.ee.co.uk/device-unlock/

 

If it is a second hand device you can call customer service on 150 from an EE phone or 0800 956 6000 using options 2, 4 from any other to unlock it for £8.99:

 

https://community.ee.co.uk/t5/Unlocking-devices-and-PAC-codes/How-to-unlock-a-second-hand-phone-or-d...

 

🙂

2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: changing sim

Hello @court666 if you got the device yourself you can unlock it for free online (must be at least 6months old if a pay monthly device):

 

https://myaccount.ee.co.uk/device-unlock/

 

If it is a second hand device you can call customer service on 150 from an EE phone or 0800 956 6000 using options 2, 4 from any other to unlock it for £8.99:

 

https://community.ee.co.uk/t5/Unlocking-devices-and-PAC-codes/How-to-unlock-a-second-hand-phone-or-d...

 

🙂

by
EE Community Support Team

Re: changing sim

Hi @court666,

 

Welcome to the EE Community.

 

Just to add to @Profile closed's great advice, if you took the phone on EE pay monthly, you must be out of contract before you can unlock it for free.

 

You can find more information in our unlocking guide.

 

Thanks

 

James

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