19-09-2017 10:52 PM
You need to persist with calling 150. There is no specific account access on these forums.
20-09-2017 01:33 AM
Did you buy this device yourself new direct from EE or is it 2nd-hand?
Try calling Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
20-09-2017 10:20 AM
Welcome to the community.
Did you manage to get in contact with 150 again?
Check out more information on unlocking an EE device on our device unlocking support article.
There is more information on unlocking second hand devices on there too, if that's the case.
Please let us know how you get on.