20-12-2018 10:26 PM
My husband just upgraded to a sony experia z1, the pattern search is now saying emergency calls only, he had set up the fingerprint at first then for some reason he had to set up the pattern, he restarted the phone and now can't get into it
can anyone help
20-12-2018 10:59 PM
Welcome to the Community,
Unfortunately once you forget the pattern several times the phone will need to be factory reset and you will lose all data and settings on the phone.
21-12-2018 08:27 AM
Good Morning @angiemoore.
Welcome to the community.
I can see @David_C has provided you some great information, if you do not want to complete this straight away I would recommend giving Sony a call.
To complete a hard reset you can follow these steps:
Open the cover of the SD card slot > Locate a small red button (this is the hard reset key) > Press and hold for approx. 3-5 seconds.
Keep us posted on how you get on,
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