by angiemoore
Visitor

can't remember the pattern so now saying emergency calls only

My husband just upgraded to a sony experia z1, the pattern search is now saying emergency calls only, he had set up the fingerprint at first then for some reason he had to set up the pattern, he restarted the phone and now can't get into it

 

can anyone help

2 REPLIES 2
Highlighted
by Ace Contributor
Ace Contributor

Re: can't remember the pattern so now saying emergency calls only

Hi @angiemoore

 

Welcome to the Community,

 

Unfortunately once you forget the pattern several times the phone will need to be factory reset and you will lose all data and settings on the phone.

by
EE Community Support Team

Re: can't remember the pattern so now saying emergency calls only

Good Morning @angiemoore

 

Welcome to the community. 

 

I can see @David has provided you some great information, if you do not want to complete this straight away I would recommend giving Sony a call. 

 

To complete a hard reset you can follow these steps:

 

Open the cover of the SD card slot > Locate a small red button (this is the hard reset key) > Press and hold for approx. 3-5 seconds.

 

Keep us posted on how you get on, 

 

Katie 🙂

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