13-09-2017 09:57 AM
Hi there, I bought a reconditioned Iphone via Ukmobilewholesalers.co.uk that is locked to the Ee network. I live in Ireland and wish to contact your hepdesk by email or phone with my Iphone details to get the phone unlocked. Can you let me know the phone number to ring ? The 0800-956-6000 number only works if I live in the UK - have you a number I can dial from abroad ? Many thanks, Dermot
13-09-2017 12:10 PM
Welcome to the EE Community.
You can find our contact numbers on the get in touch page.
Hope this helps.
13-09-2017 01:03 PM
The contact (freephone) numbers on the get in touch page only realte to calls within UK.
Do you have a customer contact number that I can ring from abroad ie +44...... ?
13-09-2017 01:21 PM
I tried that Chris, but the menu options want t to know the mobile number of the phone which I don't have - as I bought it online second hand thru ukmobilewholesalers . Is there an email address that I can write to to supply the IMEI and other details of my iphone5 etc to proceed to get it unlocked ? Or an alternative helpline number I can call that does not need to know the mobile number of the phone ? Thanks, Dermot
13-09-2017 01:25 PM
@dermoth Unfortunately there is no email address. Just select a option that doesn’t need a number to be put in.