by Loupat79
Explorer

Would I be charged for unlocking an old phone?

Would I get charged to unlock my old phone?

4 REPLIES 4
by Grand Master
Grand Master

Re: Would I be charged for unlocking an old phone?

Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Loupat79
Explorer

Re: Would I be charged for unlocking an old phone?

Yes had the phone direct from ee but contract has ended due to an upgrade.

by Grand Master
Grand Master

Re: Would I be charged for unlocking an old phone?

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

 

It should be free.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Would I be charged for unlocking an old phone?

Morning @Loupat79

 

Thanks for posting on the community.

 

You won't be charged if you’re on a personal plan and your contract's expired.

 

As @XRaySpeX has advised you can request the unlock online or by giving us a call.

 

Let us know if you need anything further 🙂

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