by jillcamp1000 Investigator
Investigator

Why the hold-up to unlock an un-used IPhone!

I've been waiting for a code to unlock an old IPhone - why the hold-up?

GRRRRRRRRR

6 REPLIES 6
by Grand Master
Grand Master

Re: Why the hold-up to unlock an un-used IPhone!

Hi, 

 

Have you tried calling the unlock team? 

 

Also Apple unlock iPhones on EE request not EE. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Why the hold-up to unlock an un-used IPhone!

@jillcamp1000   Is this a device you got yourself from EE or is it second hand how did you request the unlock did you use the online form or did you call customer services ?  

by jillcamp1000 Investigator
Investigator

Re: Why the hold-up to unlock an un-used IPhone!

It is my old IPhone all paid for and I have already phoned to get it unlocked but still waiting!

Sent from my iPhone
by Grand Master
Grand Master

Re: Why the hold-up to unlock an un-used IPhone!

@jillcamp1000   When did you make this request as it can take up to 10 days. 

by jillcamp1000 Investigator
Investigator

Re: Why the hold-up to unlock an un-used IPhone!

It's been at least two weeks since I phoned - it's my old phone and want to give it to a family member - I don't understand when it's my phone why it should take so long!

by
EE Community Support Team

Re: Why the hold-up to unlock an un-used IPhone!

Good morning @jillcamp1000.

 

When the unlock request has been completed we would email you to let you know.

 

Have you checked your email junk and spam folders?

 

Let me know if this is not there.

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