11-04-2017 06:18 PM
Have you tried calling the unlock team?
Also Apple unlock iPhones on EE request not EE.
11-04-2017 06:20 PM
@jillcamp1000 Is this a device you got yourself from EE or is it second hand how did you request the unlock did you use the online form or did you call customer services ?
11-04-2017 06:47 PM
11-04-2017 06:48 PM
@jillcamp1000 When did you make this request as it can take up to 10 days.
11-04-2017 10:29 PM
It's been at least two weeks since I phoned - it's my old phone and want to give it to a family member - I don't understand when it's my phone why it should take so long!