by Ishaaq07
Visitor

Why isn’t my phone working in Paris

I’m having problem using my phone in Paris 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why isn’t my phone working in Paris

@Ishaaq07   Do you have a signal showing on the device?  If you do and you can not call back to the UK just login to your EE online account and enable call abroad and premium rate numbers then restart the device.  If you don’t have a signal on the device you’ll also need to enable roaming on your EE online account. 

by
EE Community Support Team

Re: Why isn’t my phone working in Paris

Hi @Ishaaq07 

 

Welcome to the community. I hope you're having a fantastic time in Paris so far. 🙂

 

If everything that @Chris_B mentioned is all already set up, or if it still isn't working after, please try manually selecting a different available network:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.


Chris

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