by Deano1592
New Member

Why is my iPhone still locked to EE after 18 months?

Got my iPhone 8 Plus directly from EE over 18 months ago and text unlock to 150 only for it to say it’s still locked to EE?

I’ve submitted an unlock request but I want confirmation I won’t be charged £8.99 on my next bill for something that should happened automatically?

I’m 19 months into a 24 month contract

1 REPLY 1
by
EE Community Support Team

Re: Why is my iPhone still locked to EE after 18 months?

Good Morning @Deano1592.

 

Thanks for coming to the community. 

 

Was this purchased direct with EE? only phones purchased direct are automatically unlocked after 18 months. 

 

Speak soon, 

 

Katie 🙂

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