by luxtina
Explorer

Why is it taking so long to unlock my phone?

I requested to unlock my samsung galaxy s7 phone on 6th October. Supposedly it's supposed to take up to 10 days. After 10 days though, on the 17th, I got a text saying it may take longer, because they have to get the unlock codes from samsung.

 

It's now the 26th. 20 days since I made the request. What's going on? Does it normally take this long to unlock a samsung s7 phone?

 

I only have 4 days left now to pass my PAC code to my new provider (which I got around the same time), or my EE account won't be cancelled and I'll keep getting charged. Which I can't do, because I can't use my new sim until my phone is unlocked. This is getting ridiculous, I was not prepared for this to take so long.

3 REPLIES 3
by
EE Community Support Team

Re: Why is it taking so long to unlock my phone?

Good Afternoon @luxtina

 

Welcome to the community. 

 

Have you had any further communication since the message you got on the 17th?

 

If you can give us a call our customer service team will be able to chase this for you. 

 

Keep me posted on how you get on.

 

Katie 🙂

by luxtina
Explorer

Re: Why is it taking so long to unlock my phone?

I just got another message today saying the exact same thing as the one on the 17th

by
EE Community Support Team

Re: Why is it taking so long to unlock my phone?

Hopefully this should not be much longer. 

 

Please give our customer service team a call who will be able to check your account and look for an update. 

 

Katie 🙂

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