26-10-2018 02:23 PM
I requested to unlock my samsung galaxy s7 phone on 6th October. Supposedly it's supposed to take up to 10 days. After 10 days though, on the 17th, I got a text saying it may take longer, because they have to get the unlock codes from samsung.
It's now the 26th. 20 days since I made the request. What's going on? Does it normally take this long to unlock a samsung s7 phone?
I only have 4 days left now to pass my PAC code to my new provider (which I got around the same time), or my EE account won't be cancelled and I'll keep getting charged. Which I can't do, because I can't use my new sim until my phone is unlocked. This is getting ridiculous, I was not prepared for this to take so long.
26-10-2018 04:47 PM
26-10-2018 04:58 PM
Hopefully this should not be much longer.
Please give our customer service team a call who will be able to check your account and look for an update.