08-10-2017 10:50 PM
I sent off my request to unlock my device over 10 days ago now and still haven't received any texts or emails. Why is it taking so long?
08-10-2017 11:47 PM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
09-10-2017 10:30 AM
Welcome to the EE Community.
That's a great question from @XRaySpeX, please let us know the answer so we can help.