by Jboni
Visitor

When cancelling which password they ask for?

When cancelling your contract, they ask for a password and I can't remember if you have to give a password when you buy the phone and i dont know if the password they're looking for is the one where you register the account. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: When cancelling which password they ask for?

Hi @Jboni,

 

Welcome to the EE Community.

 

It will be the password you chose when joining EE. (Unless you have changed it with customer service in the meantime)

 

Don't worry if you have forgotten it, they can ask you some alternative security questions instead.

 

Hope this helps.

 

James

1 REPLY 1
by
EE Community Support Team
Solution

Re: When cancelling which password they ask for?

Hi @Jboni,

 

Welcome to the EE Community.

 

It will be the password you chose when joining EE. (Unless you have changed it with customer service in the meantime)

 

Don't worry if you have forgotten it, they can ask you some alternative security questions instead.

 

Hope this helps.

 

James

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