12-02-2019 10:46 PM
Hi I have purchased 500 old Nokia’s, of a corporate customer, I purchased as locked to ee, I emailed ee to get them unlocked, as this was a contract of 2015, they said the corporate client must contact them direct, which they did, ee are happy to generate the codes but want £8.99 each, that’s well over 6k, I’m wondering what is the real truth on corporate after a contract is it free? Or only consumer and small business? Does corporate have special terms not to get code free end of contract? If any one could help please,
12-02-2019 11:10 PM
Unlocking 2nd-hand phones costs £8.99 each & they are 2nd-hand in your hands.
However if the original owner were to apply themselves it would be free once the phones were out-of-contract. Did they try using the Unlocking your device form for each phone? It could be a long job but would save a lotta dosh.
All the above applies to personal custs. EE don't seem to publish rules for corporate custs.
12-02-2019 11:25 PM
Or you could sell them on as "Locked to the EE Network". You could sell them off in one batch, in many batches, individually or in a mix of these ways. Then it would be for the bulk or individual buyers to deal with the issue or else they could stay on EE.
13-02-2019 06:25 PM
@XRaySpeX. @bazelll Can not request business devices to be unlocked only the account holder can do this. For some reason EE only allow personal devices to be requested to be unlocked by the 2nd hand purchaser. All business devices have to be requested by the original account holder.
13-02-2019 06:48 PM - edited 13-02-2019 06:51 PM
Posted in the open:
Hi, the original owner of the contract il has requested it and ee are twisting them around with unlocking not wanting to do it free, what is the true rules for corporate at the end of the contract??
@bazelll: I've already told you the rules corporate custs are not available.
I believe @Chris_B is already looking into this for you.
14-02-2019 08:12 AM
Rules can vary from Corporate account to Corporate account, depending on what was agreed in the contract.
There's generally a £7.49 charge (Ex-VAT) to unlock a device, whether in contract or not.
I'd recommend you ask someone who has access to that account to contact the Corporate team for a definitive answer.