by 1a1n
Explorer

Want to skype customer service

Hi,

Purchased a EE mobile for the purpose of traveling the EU as was informedd I could unlock phone on completion of holiday and use back here in New Zealand. Have a MyEE acount yet cannot find a single link to contact EE for a live chat or skype to get the process started.

The online form is of no use as I do not have a UK residence thus cannot complete the process.

Help please?

 

Iain

7 REPLIES 7
by Grand Master
Grand Master

Re: Want to skype customer service

@1a1n   It’s the online form or you will have to call customer services to request this. 

by 1a1n
Explorer

Re: Want to skype customer service

Thanks Chris.

Gonna cost an arm and a leg to call from NZ. Live chat from abroad should def be an option.

by Grand Master
Grand Master

Re: Want to skype customer service

@1a1n  Unfortunately the unlocking term you need to speak with don’t use live chat.  ( to my knowledge) as these are not customer service agents. 

by 1a1n
Explorer

Re: Want to skype customer service

Do the unlocking team have a direct dial or will I be referred via customer service?

by Grand Master
Grand Master

Re: Want to skype customer service

@1a1n  Customer services will put you though.

 

if it’s not an iPhone you can use any 3rd party to get this done,  have a look on eBay. 😉 

by
EE Community Support Team

Re: Want to skype customer service

Hi @1a1n

 

Thanks for coming here 🙂

 

In addition to the information given by @Chris_B

 

have you had a look at our Unlocking your EE mobile phone or device support articles?

 

Thank you

 

Richard

 

🙂

by Grand Master
Grand Master

Re: Want to skype customer service

To unlock an EE phone from abroad you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They may take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

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