by laylabenellal93
New Member

Using phone abroad

Hi I'm currently in Morocco unable to use my phone when I first urchased the contract I was told my phone was unlock but now it's not registering a moroccan sim?? What  can I do as I need my phone and I am unable to make any phone calls to contact EE 

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Using phone abroad

Hello @laylabenellal93 to use a Moroccan SIM card in an EE device it will need to be unlocked first of all:

 

https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/55...

 

You can contact EE customer service on +447953 966 250 from another phone. If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: Using phone abroad

Hello @laylabenellal93 to use a Moroccan SIM card in an EE device it will need to be unlocked first of all:

 

https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/55...

 

You can contact EE customer service on +447953 966 250 from another phone. If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

by
EE Employee

Re: Using phone abroad

Hi @laylabenallal93 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

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