by Jadegill99
Explorer

Unlocking

I need help with unlocking. 

 

I need to know now if my phone is unlocked, however I cannot set up the device as I’ve completely factory reset it for the next owner (it’s getting sold). 

 

Can anyone help 

4 REPLIES 4
by Grand Master
Grand Master

Re: Unlocking

@Jadegill99  without putting a Sim card in it you’ll not know. Did you request advice to be unlocked  ?  You could try calling customer services and asking them if the device is locked to EE still. 

did you advertised it as unlocked ?  

by
EE Community Support Team

Re: Unlocking

Good Evening @Jadegill99

 

Thanks for coming here 🙂

 

What device did you have?

 

Did you purchase the device from us direct or a third party?

 

Leanne.

by Jadegill99
Explorer

Re: Unlocking

iPhone 7plus
Yea.
by
EE Community Support Team

Re: Unlocking

Thanks for confirming this @Jadegill99

 

If you can't text UNLOCK to 150 I would recommend getting in touch with our mobile care team. 

 

Katie 🙂

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