by emmavicky
Explorer

Unlocking

Hi,

 

I have submitted a unlocking request for my handset and received a message stating this can't be completed because the handset has not been active on my account for 6 months. I have had the handset since March. Can someone advise? 

4 REPLIES 4
by Profile closed
Not applicable

Re: Unlocking

Hello @emmavicky to get this looked into please call customer service on 150 from your EE phone or 07953 966 250 from any other who can check why you have received this email. 

If you are a personal pay monthly customer on an EE plan you can also login to MYEE online and click the popup box when available to speak to live chat. 🙂
by Grand Master
Grand Master

Re: Unlocking

@emmavicky Was this device part of your original contract with EE has it been replaced by insurance at any time. 

by emmavicky
Explorer

Re: Unlocking

No, it was upgraded in March 2016 but no replacements since then. I'll give customer services a ring and see what they say.

by Profile closed
Not applicable

Re: Unlocking

Let us know how you get on if you have the time @emmavicky hopefully they can get this resolved for you. 🙂

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