13-02-2018 08:03 PM
I am currently also having the same issue. The customer service guy is telling im looking at the page that states iPhones will be unlocked after 18 months on the apple website but I was sent the link by an EE representative and it clearly states it’s the EE website! Then also seeing another page that states 21 months on the EE site but being told that it wouldn’t be free until my contract ends next week and I’ll have to pay £8.99!!
Very unhelpful not to mention MISLEADING and poor customer service! I will not be recommending EE in the future
13-02-2018 08:27 PM - edited 13-02-2018 08:29 PM
@Sazwan29 It’s after 21 months not 18 and it’s devices purchased from EE by yourself on your account. that are unlocked for free. And this only covers devices purchased after Nov 2015.
14-02-2018 08:34 AM
Thanks for coming here to community
All devices purchased directly from EE, either pay as you go or pay monthly, are locked to our network.
From 01 August 2017 any Apple device which was sold on or after 1 November 2015 will be unlocked automatically once the device reaches 21 months old.
This means you may not need to request your device to be unlocked if you purchased the Apple device on or after 1 November 2015.
If your device fits this criteria then it will be unlocked for free.
23-04-2018 10:47 AM
i bought my iPhone 7 from mobiles.co.uk on 2 December 2016 - it will be 18 months on 2 June 2018. Will this be unlocked for free automatically? I will be travelling to Indonesia on 21 June and need an unlocked handset when there.
23-04-2018 04:40 PM - edited 23-04-2018 04:42 PM
@kmac87 that’s for devices that are purchased from EE and yours wasn’t. And it does state that on the page you linked too. You will need to request it to be unlocked and you will be charged £8.99 as your still in contract.
07-05-2018 05:48 PM
Looking for your iPhone /or/ Smartphone Unlocked??
Well personally I’m not with EE but I needed to unlock my EE iPhone X. I’m with Vodafone... So I just went on the official EE unlocking setup. And in 72 hours (3days) My iPhone X was unlocked 🔓 it’s not too bad, although it’s paying it.
07-05-2018 05:55 PM
@HG_UnlockMate: The iPhone X is just over 6 months from 1st release. When did you buy it 2nd-hand, or pre-owned if you like?
07-05-2018 06:35 PM
@HG_UnlockMate Your only way to unlock a device if it’s 2nd hand is by calling customer services and paying the unlocking fee. So please explain what the unlocking setup is.
07-05-2018 06:57 PM
@Chris_B: Is it not possible, knowing the IMEI & original mobile no., to fill in the unlocking form as if you were the original owner?
07-05-2018 07:36 PM
@XRaySpeX That would imply then that the original owner has given them the phone number to request the unlock and the original owner would pay for the unlock as it’s still on their account and it’s still within the payment period. And one could argue that the request to unlock the device was done by fraudulent means as the person requesting the unlock is not the original owner to request the unlock using the number of the account.
But it yes it would be unlocked and payment will need to be made by the account holder of the device and not by the person requesting even if they have the number that the device is registered with.
07-05-2018 08:02 PM
Thanks, @Chris_B, I was just checking the possibility of it, not the legality. The original SIM could still be in the phone.
I joined this conversation as I could envisage more drastic events occurring later on, as you can imagine.
07-05-2018 08:11 PM
@XRaySpeX If the original sim is in the device then the original account holder is paying for a tariff that they can not use as they don’t have the sim with the number of that sim.
08-05-2018 12:01 AM
Whichever way something's not kosher!
04-10-2018 09:09 AM
Hello EE community!
I've requested unlocking my Galaxy S7 on Sunday and it's been more than 72h, but I haven't received nor sms to the number provided (other than EE because my contract has finished) neither to the e-mail (I checked spam and junk mails).
Any help pls?
04-10-2018 10:33 AM - edited 04-10-2018 10:33 AM
Hello there @mateuszer
Thanks for coming to the community.
It can take up to ten days to receive your unlock code – however sometimes it may take longer if we have to contact the manufacturer.
If you haven’t received your code within ten days and haven’t received a text saying we’re waiting for the codes from the manufacturer, please get in touch.
by Andriy 3 weeks ago