13-02-2018 08:03 PM
I am currently also having the same issue. The customer service guy is telling im looking at the page that states iPhones will be unlocked after 18 months on the apple website but I was sent the link by an EE representative and it clearly states it’s the EE website! Then also seeing another page that states 21 months on the EE site but being told that it wouldn’t be free until my contract ends next week and I’ll have to pay £8.99!!
Very unhelpful not to mention MISLEADING and poor customer service! I will not be recommending EE in the future
13-02-2018 08:27 PM - edited 13-02-2018 08:29 PM
14-02-2018 08:34 AM
Thanks for coming here to community
All devices purchased directly from EE, either pay as you go or pay monthly, are locked to our network.
From 01 August 2017 any Apple device which was sold on or after 1 November 2015 will be unlocked automatically once the device reaches 21 months old.
This means you may not need to request your device to be unlocked if you purchased the Apple device on or after 1 November 2015.
If your device fits this criteria then it will be unlocked for free.