by KurtONice Established Contributor
Established Contributor

Re: Unlocking your EE mobile phone or device

Good Evening 

 

How much is iphone 7 plus to be unlock from EE.

by Brilliant Contributor
Brilliant Contributor

Re: Unlocking your EE mobile phone or device

Hi @KurtONice 

Please CLICK HERE to review the current unlocking process.

This guide will tell you everything regardless if you have bought it brand new from EE or second hand off sites like eBay or a friend.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Sayreul
Explorer

Re: Unlocking your EE mobile phone or device

Hello 

i have just received  a new iPhone 11 pro

I use an eSIM with my EE monthly contract 

I want to use another network as a second SIM (physical) 

the phone seems to be locked 

how can I unlock it , 

i need to have 2 lines in this phone 

someone told me it is not possible within the first six month. 
i don’t understand why... the eSIM is not locked, the physical sim shouldn’t 

 

help please.  

 

by Brilliant Contributor
Brilliant Contributor

Re: Unlocking your EE mobile phone or device

Both sims are locked for first 6 months.

 

You dont own the phone until month 6 as per the T&Cs


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Unlocking your EE mobile phone or device

Welcome to the community, @Sayreul.

 

You can request to unlock the phone after you've had the contract for 6 months.

 

Chris

by Sayreul
Explorer

Re: Unlocking your EE mobile phone or device

any option  for unlocking now? (even if i have to pay)  -  I have to cancel my contract if it is not possible. 

it is really strange to have eSIM not locked, but lock the physical sim 

 

by
EE Community Support Team

Re: Unlocking your EE mobile phone or device

The phone should be locked completely (eSIM and phone SIM slot), @Sayreul.

 

I'm sorry, but you can't unlock the phone in the first six months of the contract.

 

Chris

by Mario89 Investigator
Investigator

Re: Unlocking your EE mobile phone or device

Hello I have been trying to unlock my Google pixel 3 device with EE for the past 2 weeks, with no luck. I did pay the fee and being on the phone with them several times now, but the device is still locked. any ideas as it is getting frustrating i am traveling next week.

 

 

by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device

@Mario89   You'll need to speak with customer services.  Just to add a device if on contract it will only be unlocked once 6 months have passed.  This also includes purchasing a device 2nd hand but the 6 month rule started when the original owner got this device. 

by Mario89 Investigator
Investigator

Re: Unlocking your EE mobile phone or device

Chris, all the boxes are ticked, 6 months i paid the fee for unlock and i have been on the phone to the customer service 4 times, they tell me same thing, it should be unlocked by now. But it isn't and no further assistance. So what would be your advice here ? 

Highlighted
by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device

@Mario89   What network sim are you putting in the device to check the unlock?  If it’s a 3 sim can you try a O2 or Vodafone sim as 3 sims do sometimes have issues,  once a O2 or Voda sim has been used you can then use a 3 sim without issues. 

by Mario89 Investigator
Investigator

Re: Unlocking your EE mobile phone or device

@Chris_B yes i am trying 3 sim and it isnt working atm will try different one tomorrow and get in touch if still nothing is happening

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