15-09-2019 10:04 PM
Please CLICK HERE to review the current unlocking process.
This guide will tell you everything regardless if you have bought it brand new from EE or second hand off sites like eBay or a friend.
22-09-2019 11:48 PM
i have just received a new iPhone 11 pro
I use an eSIM with my EE monthly contract
I want to use another network as a second SIM (physical)
the phone seems to be locked
how can I unlock it ,
i need to have 2 lines in this phone
someone told me it is not possible within the first six month.
i don’t understand why... the eSIM is not locked, the physical sim shouldn’t
23-09-2019 05:44 AM
Both sims are locked for first 6 months.
You dont own the phone until month 6 as per the T&Cs
23-09-2019 09:29 AM
any option for unlocking now? (even if i have to pay) - I have to cancel my contract if it is not possible.
it is really strange to have eSIM not locked, but lock the physical sim
28-11-2019 05:36 PM
Hello I have been trying to unlock my Google pixel 3 device with EE for the past 2 weeks, with no luck. I did pay the fee and being on the phone with them several times now, but the device is still locked. any ideas as it is getting frustrating i am traveling next week.
28-11-2019 05:40 PM
@Mario89 You'll need to speak with customer services. Just to add a device if on contract it will only be unlocked once 6 months have passed. This also includes purchasing a device 2nd hand but the 6 month rule started when the original owner got this device.
28-11-2019 06:31 PM
Chris, all the boxes are ticked, 6 months i paid the fee for unlock and i have been on the phone to the customer service 4 times, they tell me same thing, it should be unlocked by now. But it isn't and no further assistance. So what would be your advice here ?
28-11-2019 08:16 PM
@Mario89 What network sim are you putting in the device to check the unlock? If it’s a 3 sim can you try a O2 or Vodafone sim as 3 sims do sometimes have issues, once a O2 or Voda sim has been used you can then use a 3 sim without issues.
28-11-2019 08:38 PM
@Chris_B yes i am trying 3 sim and it isnt working atm will try different one tomorrow and get in touch if still nothing is happening