23-11-2018 11:06 AM
I bought the phone from abroad, it was locked under your operator, I can not unlock it because I do not have a phone number, I only have an imei phone number, I contact you or apply for unlocking, too, I can not, I do not find it, Nokia lumia phone 920 is blocked already somewhere 3 years. I ask your help in solving this problem, and if it is possible to contact you somehow, it is better by means of an electronic mail.
Solved! See the answer below or view the solution in context.
23-11-2018 01:22 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
@jmitchel: That article does not give any contact no. for non-EE custs.
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