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by Andriy
Visitor

Unlocking the device without having a phone number just imei

I bought the phone from abroad, it was locked under your operator, I can not unlock it because I do not have a phone number, I only have an imei phone number, I contact you or apply for unlocking, too, I can not, I do not find it, Nokia lumia phone 920 is blocked already somewhere 3 years. I ask your help in solving this problem, and if it is possible to contact you somehow, it is better by means of an electronic mail.

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Unlocking the device without having a phone number just imei

As you require a second-hand EE device to be unlocked, you need to follow these instructions.

2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: Unlocking the device without having a phone number just imei

As you require a second-hand EE device to be unlocked, you need to follow these instructions.

by Grand Master
Grand Master

Re: Unlocking the device without having a phone number just imei

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

 

@Profile closed: That article does not give any contact no. for non-EE custs.

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