by Jamesdsilvaa Investigator
Investigator

Unlocking summing j3

I tried unlocking my Samsung j3, it's been a while now and I've got no reply or update with what's going on..

9 REPLIES 9
by Grand Master
Grand Master

Re: Unlocking summing j3

How did you request the unlock?

 

Is this a phone you bought new direct from EE or is it 2nd hand?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Jamesdsilvaa Investigator
Investigator

Re: Unlocking summing j3

Filled in an online form and it's brand new
by Grand Master
Grand Master

Re: Unlocking summing j3

Brand new? Did you yourself buy it on contract from EE? 

 

You can't get it unlocked until you've had it for 6 months. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Jamesdsilvaa Investigator
Investigator

Re: Unlocking summing j3

I was told from the staff that I can ring the customer service number and get it unlocked
by Grand Master
Grand Master

Re: Unlocking summing j3

Not if it's under 6 months old. 

 

You'll still not answering my questions, so it's impossible to tell whether you are in any position to get it unlocked legitimately. 

 

The phone might be new, but are you .... the new customer who bought it direct from EE on contract? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Unlocking summing j3

@Jamesdsilvaa  It is contract or payg ? As you can not unlock a contract device for six months 

by Jamesdsilvaa Investigator
Investigator

Re: Unlocking summing j3

It's a pay as you go

Sent from my iPhone
by Grand Master
Grand Master

Re: Unlocking summing j3

@Jamesdsilvaa   And did you get this device yourself from EE or is it secondhand ? 

by Grand Master
Grand Master

Re: Unlocking summing j3

Then you can get it unlocked for free and you should be able to use the unlocking form, unless you got it 2nd hand and turned it into PAYG by inserting a SIM. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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