by sograap
Visitor

Unlocking request

I am trying to unlock my device but a SMS was sent to me telling the provided IMEI does not match the IMEI paired to my account. My phone is not second hand and I have had my EE account for more than 2 years. However, I have cancelled my contract with EE and is due to end on the 9th of September. Is my phone meant to be unlocked automatically by then and therefore the reason my request was not processed?

2 REPLIES 2
by Grand Master
Grand Master

Re: Unlocking request

Hi, 

 

You need to call the unlocking team/CS on 150 and speak with them as there is no account access on these forums. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Unlocking request

Good Afternoon @sograap

 

Thanks for coming here.

 

Please do give us a call so we can get this looked into for you.

 

The team will be able to let you know why the SMS was sent and help you get this sorted.

 

Let me know how you get on 🙂

 

 

 

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