by Brian16 Investigator
Investigator

Unlocking phone

I'm trying to unlock my ee Samsung s8 phone and when I complete the online form I get a message after 3 days saying we are unable to unlock your phone as you haven't correctly registered. It dont say what bit is wrong so dont know what to do

5 REPLIES 5
by Grand Master
Grand Master

Re: Unlocking phone

@Brian16  Is the phone 2nd hand ? If it is you’ll need to call to request the unlock and it will cost you £8.99

 

a phone can only be registered correctly by getting it directly from EE yourself. 

by Brian16 Investigator
Investigator

Re: Unlocking phone

Do I have to call up or can I go into a ee store and get it unlocked

Highlighted
by
EE Community Support Team

Re: Unlocking phone

Hi @Brian16.

 

To get this looked at I'd recommend contacting our Mobile Care team.

 

Let us know how you get on 🙂

 

Jon

by Grand Master
Grand Master

Re: Unlocking phone

Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

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by Grand Master
Grand Master

Re: Unlocking phone

@Brian16  You need to call as mentioned by @Jon_K and you need to pay the unlocked fee via a UK credit/debit card. 

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