16-05-2019 05:17 PM
I'm trying to unlock my ee Samsung s8 phone and when I complete the online form I get a message after 3 days saying we are unable to unlock your phone as you haven't correctly registered. It dont say what bit is wrong so dont know what to do
16-05-2019 05:44 PM - edited 16-05-2019 05:45 PM
@Brian16 Is the phone 2nd hand ? If it is you’ll need to call to request the unlock and it will cost you £8.99
a phone can only be registered correctly by getting it directly from EE yourself.
16-05-2019 07:19 PM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
16-05-2019 07:21 PM
by Mary63 2 weeks ago