by Peanutbutter

Unlocking phone after transferring number

So I got a PAC code so I could transfer my number from my ee sim to a new giffgaff sim but when I tried to use the giffgaff sim I realised my phone was locked to ee (I bought it second hand). Now I can't use either sim.


How am I meant to unlock it now?

by Grand Master
Grand Master

Re: Unlocking phone after transferring number

@Peanutbutter You need to call EE customer services to request this to be unlocked.  It will cost you £8.99 and take up to 10 days to be processed. EE do try and do it in 72 hours though. 


Or click this and choose the relevant option.


by Grand Master
Grand Master

Re: Unlocking phone after transferring number

For unlocking 2nd-hand phones you need to call Customer Services on +44 800 956 6000 (option 2, option 4).


But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.


If that is the case your only remedy is against whoever you got the phone from.

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