by Sophkitty
Explorer

Unlocking phone abroad

Hello,

 

I've applied to unlock my phone using the online form and I just got a text message saying that I needed to contact customer services because my account wasn't correctly registered. How can I do this as I am abroad right now?

 

Thanks

5 REPLIES 5
by Grand Master
Grand Master

Re: Unlocking phone abroad

@Sophkitty  From a landline dial +44 (0) 7953 966 250

by Sophkitty
Explorer

Re: Unlocking phone abroad

Is there no live chat or email I can write to? 

by Grand Master
Grand Master

Re: Unlocking phone abroad

@Sophkitty   There is no email as emails are too slow to deal with customer issues, if your a contract customer ou can log into your online account and wait for a live chat window to pop up you can then use it to chat to customer services unfortunately live chat is not for pay-as-you-go customers so you’ll have to call. 

Highlighted
by
EE Employee

Re: Unlocking phone abroad

Hi @Sophkitty and welcome to the community.

 

I will certainly try and help.

 

  • Is the device your own or purchased second hand?
  • How did you request the unlock?

 

Many thanks,

 

Lee

 

 

by Grand Master
Grand Master

Re: Unlocking phone abroad

You can only use the online form if you yourself purchased the device direct from EE. Did you?

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