by Ruth_
Visitor

Unlocking my second hand iphone from Portugal

So I got this second hand Iphone 6 and it's all fine and dandy but the problem is that is locked to EE and im in Portugal so I can't go to an EE store or really call and since I couldn't find an email I decided to post here my problem in hopes of a solution. The sim card I'm using is an EE for several months now and I have no one in England anymore to help me so...

 

Thanks in Advance!

Ruth

2 REPLIES 2
by Grand Master
Grand Master

Re: Unlocking my second hand iphone from Portugal

@Ruth_  As it’s a secondhand device you need to call customer services to request this device to be unlocked and it will cost you £8.99 unlocks for iPhones take around 48 hours to process.  

by
EE Community Support Team

Re: Unlocking my second hand iphone from Portugal

Hi @Ruth_

 

Welcome to the community.

 

@Chris_B is correct, you are able to request the unlock through customer services.

 

Chris

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