by Beth2002 Contributor
Contributor

Unlocking my phone.

EE have taken money from my account to unlock my phone however they haven't sent me a text to say that they have or that it has been successful. Any idea how long will it take from now? Thankyou in advance 

7 REPLIES 7
by Grand Master
Grand Master

Re: Unlocking my phone.

@Beth2002  If it’s been taken you should get a text in the next day or so.  Perhaps even today. 

by Beth2002 Contributor
Contributor

Re: Unlocking my phone.

It was taken yesterday x
by
EE Employee

Re: Unlocking my phone.

Hi @Beth2002

 

It shouldn't be long at all 24 - 48 hours max.

 

Let us know if you still haven't had confirmation.

 

Thanks - Karen. Smiley Happy

by Beth2002 Contributor
Contributor

Re: Unlocking my phone.

Brill thankyou! X
by
EE Employee

Re: Unlocking my phone.

No problem at all!

 

Smiley Happy

by Beth2002 Contributor
Contributor

Re: Unlocking my phone.

Still haven't had conformation and it's been 48 hours x
by
EE Employee

Re: Unlocking my phone.

Hi @Beth2002 and welcome to the community,

 

This will need to be looked into by the unlocking team, please do give customer services a call and they will transfer you to the right people.

 

Many thanks,

 

Lee

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