by Kristinaa

Unlocking my phone

I rang up EE on Friday, to get my pac code, and that was fine, got it via the phone and email straight away. 

I also asked my phobe to be u locked, witch i was tols i should get an email within 20 min of th call. It now has been 4 days and im still waiting. 

How will i know if they are actually doing it, is it done or what is happening??

by Grand Master
Grand Master

Re: Unlocking my phone



There are thousands of threads explaining the answer to this question in the unlock forum. 


It can take up to 10 working days depending on your device. 


Please see this EE guide for example. 





To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Unlocking my phone

EE Community Support Team

Re: Unlocking my phone

Hi @Kristinaa,


Thanks for joining the EE Community. Smiley Happy


You will be contacted via text message or Email once your phone has been unlocked.


As @Northerner and @Chris_B said, this process can take up to 10 days.


If you have any problems, don't hesitate to let us know.


- James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.