by Zaccheus28
Explorer

Unlocking my IPhone 5s as a second user

February this year I was gifted my phone by family member - transferred to my name. I want to unlock it now, and have an account with you in credit.  As I am slightly deaf can I do this by web chat - I have all the necessary details to hand, account number, IMEI etc.?

3 REPLIES 3
by
EE Employee

Re: Unlocking my IPhone 5s as a second user

Hi and welcome to the community @Zaccheus28 

 

If the account is now in your name you can follow the normal unlock procedure which can be completed via the unlock form.

 

Many thanks,

 

Lee

by Zaccheus28
Explorer

Re: Unlocking my IPhone 5s as a second user

Thanks Lee-H - completed on-line unlock form - response from EE confirms request now being dealt with.  The odd thing is I filled the form in a few months ago without any response so here's expecting.

by
EE Employee

Re: Unlocking my IPhone 5s as a second user

That's great news @Zaccheus28

 

Happy to hear it's now all sorted!

 

Thanks - Karen. Smiley Happy

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